- "So I keep getting e-mails asking me to update some programs, do you have any idea what's that about?"
- "what do you mean "some programs"? What programs? Why are you even getting e-mails about that?"
- "I don't know, all I know is that every time I open my Gmail, I get an e-mail asking me to update *some* program. You can come look at it".
(Going over with mom to her computer)
- "OK mom, show me how you open your Gmail"
(Mom clicks on the firefox icon; an "Update to the latest version of firefox" tab appears)
- "There, you see? I opened the e-mail program, and immediately I get this e-mail asking me to update..."
